2. Privacy Policy

Privacy Policy

Tokushu Kinzoku Excel Co., Ltd. and its parent company and subsidiaries (hereinafter referred to as “TOKKIN”) and the TOKKIN Group protect personal information based on the policy below as we understand the importance of protecting personal information while our advanced information and communication based society evolves.

  1. Compliance with Laws and Regulations

    TOKKIN will collect, use, and provide Personal Information through the fair and legal means.


  2. Purpose of use

    We collect your personal information and use it as a receipt of applications, requests of documents, responses to your inquiries, and also for our survey or internal research data.


  3. Sharing of personal information

    When TOKKIN share personal information with a third party, we will conduct a rigorous investigation of the third party and exercise appropriate supervision to ensure that confidentiality is maintained.

    Personal information shall be shared in accordance with the following:


    (1) Parties that TOKKIN shares personal information with

    - TOKKIN Group companies


    (2) Personal information that may be shared

    - When applying for service to our company, the information we collect includes name, address, phone number, e-mail address, registered customer ID, and other personal information. (except when the provision of such a service infringes on the privacy of communications).


    (3) Purposes of sharing personal information

    - Customer support services such as responding to your inquiries, and providing the information and guidance regarding the use of services of the shared users of personal information.

    - Marketing surveys and analysis

    - Guidances of products, services, and campaigns to be provided by TOKKIN and other companies.

    - Notification of information regarding the improvement of customer service.


    (4) Person responsible for managing personal information for shared use

    Tsuyoshi TANIGUCHI, President & CEO
    6F Mejiro Hakubutsukan Bldg., 1-4-25 Mejiro, Toshima-ku, Tokyo 171-0031, Japan


  4. Acquisition of personal information

    TOKKIN shall acquire personal information by legal and fair means.

    - When we ask you to provide us with your personal information, we will clearly state in advance the purpose for which the information will be used (hereinafter referred to as "purpose of use").

    However, we may omit presenting the purpose of use in the following cases.

    - When personal information is provided through interviews or exchange of business cards with sales representatives of the Company or its group companies.

    - When receiving business cards and other information at various events, fairs, seminars, etc.

    - When we ask you to provide us with your personal information by filling out various forms on our website.

    In these cases, except when the person refuses, we may use the information to introduce our products and services and provide various types of information by e-mail, and for marketing activities including face-to-face sales.


  5. Management of personal information

    - TOKKIN shall maintain the accuracy of personal information and manage it safely.

    - TOKKIN shall take appropriate information security measures against unauthorized access, computer viruses, and the like to prevent the loss, destruction, falsification, leakage, and the like of personal information.

    - TOKKIN shall not leak personal information by taking it out or sending it externally, etc.


  6. Provision of personal information to third parties

    - Except where stipulated by law, TOKKIN shall not provide personal information to a third party without first obtaining your consent.


  7. Disclosure, amendment, suspension of use, and deletion of personal information

    - TOKKIN confirms that you have the right to demand the disclosure, amendment, suspension of use, deletion, and the like, and shall respond promptly without argument in the event that you make such a request.


  8. Changes to the above public announcements, etc.

    - TOKKIN may change the above public statements without prior notice in accordance with changes in laws, regulations, and guidelines, as well as improvements or changes in the personal information management system.


  9. Cookies

    Cookies and other technologies used for functionality allow you to access features that are fundamental to a service.


    (1) Cookies are an industrial standard technology that allows a web server to identify your computer.


    (2) Cookies and other technologies used for analytics help collect data to analyze your website access, traffic, and other usage information to improve and enhance our marketing and services.


    (3) Cookies can identify your computer though, You will not be identified unless you enter your personal information.


    It depends on the browser you use and You may be able to change its settings to disable the cookie function.

    Please refer to the website of each browser provider for information on how to change the settings.


  10. Statistical tools

    Some pages on this Web site use statistical tools to understand the overall access trends of our customers.
    The information aquired from these tools will be used to improve our website and for other purposes.


August 8, 2023
Tsuyoshi TANIGUCHI, President & CEO

We welcome your questions and inquiries regarding materials.